Q&A

Q&A AND POLICIES

First Time Class

Your experience and safety are very important to us! We require a liability waiver to be signed before your first class. We also recommend for you to arrive 15 min before your first class so your instructor can give you the full run down on how the machines and classes work. Lastly, you are required to wear grips socks for each class, we have grip socks for sale at the studio in case you need a pair. Get ready to Melt!

Waitlist

DON'T HESITATE!! GET ON A WAITLIST!!

CHANCES ARE YOU ARE GOING TO GET INTO A CLASS.

You will receive an automated text message to notify you that you have been added to a class from the waitlist. The phone number will be the following 956-395-1261, please respond to the text message with a Y or N. The system will automatically confirm or cancel your class. Failure to respond will result in a no show fee or late cancellation fee. If you are on multiple waitlist please remove yourself from the them once you get into class.

If you want to be on waitlist, you must purchase a class or package. If you are on the waitlist and do not get a spot in the class, the class credit will be returned to your account.

Grip Socks

For safety and sanitation purpose, we require grip socks for every class. We have grip socks for sale at the studio.

General Terms and Agreements

Payment is due on the same day of visit. We only accept card for purchasing a contract. We accept Visa, Mastercard and American Express.
A $25 fee will be charged for a declined payment.
Melt is not responsible or obligated to pay for member’s insufficient fund penalties, returned checks, and/or over the limit fees.
A credit card must be on file at all times.
Private sessions are by appointment only outside operating hours.
Instructors and classes are subject to change without notice.
We will allow you to enter the class up to 10 minutes late. If you are later than that you will be considered a No Show and you will lose the class credit. We understand things happen and you might be running late, in that case please call and let us know.
We do not offer refunds on private training nor on group class packages or sessions.
Prices and policies are subject to change without notice.
All applicants under the age of 16 years must have a consent, in written form, from a parent or guardian which must be available on request.
Personal belonging brought onto Melt at the member’s risk and Melt LLC does not accept liability for any loss or damage whatsoever to such items.

Membership terms and agreements

When selecting a monthly membership option, members are required to pay their associated fee and the 1st month membership fee in advance. Members are required to agree the normal terms and conditions of payment. Membership fees will be debited from the members account, using their credit card or form of payment around their join date each month, for their minimum 1 month term from the start date.
Melt has the right to cancel membership if the payment is not received.
Passes for class and private sessions are not transferable to other clients.

Contract Cancellation

For all autopay contracts you must cancel 30 days in advance with a written email to melt@melttx.com
For the 1 month unlimited contract you may cancel at anytime, continue to the end of the month with a written email to melt@melttx.com

Retail

We accept returns and exchanges of unworn and tagged items up to 7 days after purchase.
We could hold items for 3 days.
All food and sale items are final sale.

WHAT SHOULD I EXPECT IN A CLASS

New moves, New words, Shaking (embrace it), New feels, Sweating, calorie burning and Fun.

We know it's a lot! Don't worry, we've got you! Don't be afraid to try it. There's a first time for everything! We promise you will learn fast and love it!

IS THERE A BEGINNER CLASS?

All classes are for all levels of fitness! Classes are made to build strength and endurance throughout the week. We have modifications for every move. Our trainers will guide and adjust your form, whether it's your first class or 100th class. If you feel as if you may need extra assistance learning the method we offer private sessions.

HOW MANY PEOPLE ARE IN EACH CLASS?

7, The small private class allows instructors to attend to each clients individuals needs.

CAN I TAKE CLASSES WHILE PREGNANT?

YES! At Melt, we have modifications for pregnancy. Ultimately, we recommend you listen to your body and do what feels safe.

WHAT ARE THE AGE REQUIREMENTS?

All clients must be at least 14 years old.

HOW LONG IS A CLASS?

We strive to give you the best workout in 45 minutes! Burn up to 700 calories!

WHAT DO I NEED TO TAKE TO A CLASS?

Grip socks, a towel, and water! Didn't bring these don't worry we got all three.